Returns & Refund Policy
Clear, transparent statutory policies for Pro-tec vehicle preservation vaults and positive-pressure enclosures.
Important Pre-Purchase Sizing Notice
At Pro-tec, our products are manufactured and supplied after confirming your vehicle size or application. We therefore strongly recommend that customers carefully check the relevant size guide and product specifications before placing an order.
If you are unsure which size is suitable for your vehicle, please contact our customer service team before placing your order and we will be happy to assist.
1. Returns
Due to the nature of our products, Pro-tec does not accept returns or exchanges where the incorrect size has been ordered or where the customer has simply changed their mind, provided that the product supplied is not faulty.
We therefore strongly encourage customers to confirm the required fit before completing their purchase.
2. Faulty or Damaged Products
If your Pro-tec product arrives faulty, damaged, or does not conform to the product description, please contact us within 7 days of delivery.
Please provide the following details:
- Your order number
- A clear description of the issue
- Photographs or video clearly showing the fault or damage
Our team will assess the issue and, where the product is confirmed to be faulty, we will provide an appropriate remedy, which may include repair, replacement, or refund, in accordance with applicable UAE consumer protection requirements.
3. Products Damaged After Delivery
Pro-tec cannot accept responsibility for damage caused by incorrect installation, incorrect use, misuse, negligence, accident, modification, or failure to follow the product’s care and operating instructions.
Such damage will not be considered a manufacturing fault under this policy.
4. Incorrect Item Supplied
If we have supplied an item that is different from the product or size ordered, please contact us as soon as possible after delivery.
Where the error is confirmed to be on the part of Pro-tec, we will arrange an appropriate replacement or other remedy at no additional cost to the customer.
5. How to Contact Us
To report a faulty, damaged, or incorrectly supplied product, please contact:
BX-891670, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates
Please include your order number and relevant photographs or video to allow us to assess the issue as quickly as possible.